Leapsome Review: 5 Things You Know Before Buying in 2024
Hey there! I remember a time when I was buried under piles of performance reviews, employee surveys, and endless spreadsheets.
Managing it all felt like an uphill battle, and I was constantly on the lookout for something to make my life easier. That’s when I stumbled upon Leapsome.
Leapsome promises to streamline performance reviews, fuel employee development, and supercharge your organization's engagement. But before you get too excited, there are five key things you need to know before making a decision.
In this Leapsome review, I’ll share my experiences with Leapsome and cover its core features, pricing, user reviews, integration capabilities, and support options. Plus, as a little bonus, I’ll introduce you to the best Leapsome alternative that might just be the perfect fit for your needs.
So, let’s dive in together in this Leapsome review and explore whether Leapsome is the right tool for you, and if not, discover another powerful option that could be exactly what you’re looking for!
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Leapsome is a powerful platform designed to help you manage and improve the performance and development of your employees. It offers several core functionalities that make it easier for you to support and engage your team.
Let's explore these features:
Performance Management
Leapsome Performance Management allows you to conduct structured performance reviews. These reviews help you provide feedback and set future goals for your employees, ensuring continuous improvement.
Learning Management
Leapsome Learning Management offers personalized learning modules. These modules help your employees develop new skills and knowledge at their own pace, enhancing their professional growth.
Employee Engagement
Leapsome Employee Engagement includes tools for continuous feedback and engagement surveys. These tools help you understand and improve how your employees feel about their work and the company.
Goal and OKR Management
Leapsome Goal and OKR Management help you set and track goals. You can define clear objectives and key results (OKRs) to ensure everyone is aligned and working towards common goals
Beyond that, there are other features Leapsome offers, which we will cover in detail in the later sections of the article.
But first, let’s see what the existing users feel about Leapsome.
Leapsome Review: Top 4 Features of Leapsome That Users Find Useful:
Comprehensive Feature Set:
Many Leapsome reviews praise its all-in-one functionality, integrating performance reviews, surveys, goal setting, and training modules into one platform.
This all-in-one approach is highly valued by users.
Feedback and Recognition:
Several Leapsome review comments highlight the ease of feedback and acknowledging colleagues through the platform.
Users find this feature engaging and rewarding.
Performance Management:
Users appreciate the performance management capabilities, including performance reviews and goal setting.
It helps in standardizing the review process and improving team visibility.
Training and Development:
The learning modules and training options available on Leapsome are seen as valuable tools for employee development and skill enhancement.
One Leapsome review highlighted the personalized learning paths as a beneficial feature.
Users also appreciate in their Leapsome review the extensive guides and FAQs in the help center.
Leapsome Review: Top 5 Reasons to Not Use Leapsome
Navigation Challenges:
Some users find it challenging to navigate through specific sections of Leapsome.
The platform can be confusing or overwhelming, especially for new users.
The initial setup and learning phase for understanding and using Leapsome can be time-consuming and difficult for some users.
Feedback Visibility:
Users express concerns about the visibility of feedback and understanding who views it.
This lack of transparency can cause frustration.
Deceiving payments:
In this Leapsome review, the user has expressed frustration with the platform’s renewal terms, citing difficulty in reducing the number of licenses despite lower usage.
The issue is compounded by being locked into a year-long contract without clear communication about the renewal. This has led to dissatisfaction and a feeling of wasted resources, especially during periods of non-use.
User Interface (UI) Issues:
There are complaints about certain UI elements being hard to use or understand.
Some users find the UI could be improved for better clarity and ease of use.
Notification Overload:
The frequency and number of notifications can be overwhelming for some users, leading to annoyance and distraction.
These insights reflect the key strengths and areas for improvement as highlighted by the users of Leapsome.
What are Leapsome’s Features?
Here is an overview of the key features provided by Leapsome:
#1. Performance and 360° Reviews:
Leapsome's Performance and 360° Reviews help you run effective and growth-oriented reviews. Here’s how it works:
With Leapsome’s Goals & OKR Management feature, you can streamline how you set, track, and achieve your goals. Here’s what you can do:
Set and Track Goals: You can use any process or framework to set your goals. Leapsome makes it easy to establish recurring goal cycles with fixed timelines, reducing your admin work and keeping everyone focused.
Alt-Text: Setting up a new goal in leapsome
Engage with Collaborators: You can share and request feedback on your goals. By leaving comments, you provide context and discuss progress. Plus, you’ll automatically receive progress updates and reminders, so nothing falls through the cracks.
Sync with Meetings: During your 1:1 meetings and performance reviews, you can check individual goal progress. You also have the flexibility to customize who can see these goals, whether it’s specific colleagues, teams, or the whole company.
Create Goal Trees: Connect individual, team, and company goals to generate a goal tree. This visual tool helps you see who owns what and understand the dependencies, ensuring everyone is aligned and transparent.
Analyze Progress: You can monitor your goals with dashboards and real-time updates. You can also filter by owner or team to keep track of accountability and progress across the organization.
Integrate with Jira: If you use Jira, you can link your goals to Jira issues. This ensures that your daily tasks are aligned with your overall strategy, making it easier to track and achieve your goals.
With these features, you’ll find it much simpler to keep everyone on the same page and drive your company’s mission forward.
This feature is particularly useful for understanding employee sentiment, tracking engagement over time, and making data-driven decisions to enhance the work environment.
How It Helps HRs
Understand Employee Sentiment: You can collect meaningful feedback through company-wide, leadership-only, or team-specific surveys. This helps you understand how employees feel and identify what drives engagement.
Create Custom Surveys: Design your surveys using custom questions or templates backed by scientific research. Surveys can be anonymous or identified, providing flexibility based on your organization’s needs.
Regular pulse checks and comprehensive annual surveys are great ways to continuously monitor and improve employee engagement.
After significant events like company meetings or training sessions, you can also gather immediate feedback to assess their impact and make necessary adjustments.
Track Engagement Over Time: By setting up recurring surveys, you can track changes in engagement levels and monitor key indicators like the employee Net Promoter Score (eNPS). This ongoing data collection helps in identifying trends and areas for improvement.
Analyze Sentiment: Leapsome’s sentiment analysis, powered by Natural Language Processing and Machine Learning, uncovers common themes and overall employee experience from written responses. This helps you take targeted, data-driven actions.
Actionable Insights: The survey analytics provide insights into the relationship between engagement and performance, helping you understand factors that impact employee retention. You can segment responses by tenure, team, or manager to spot important correlations.
Using these insights can help HRs implement long-term strategies for improvement and better employee retention.
Anonymous Conversations: Engage in anonymous discussions with employees about their survey responses. This allows for honest communication while maintaining employee privacy.
By leveraging Leapsome’s Employee Engagement Surveys, you can create a more engaged, satisfied, and productive workforce.
Regularly checking in with employees and using the powerful insights provided by Leapsome will help you address issues promptly and effectively, ensuring a positive and supportive work environment.
#4. Learning
Leapsome's Learning & Onboarding feature is here to help you upskill and empower your team.
Let’s dive into how it can simplify your job.
First off, Leapsome lets you create learning paths to guide employees from junior roles to managers or new departments.
This ensures your team acquires the right skills at the right time, whether you're onboarding new hires or developing current employees.
Leapsome Academy provides on-demand leadership training that helps managers build strong habits and essential skills.
These courses are designed to fit into busy schedules, making it easier for managers to access and benefit from them.
You’ll also have access to top-quality learning materials through the Learning Marketplace, including compliance courses and essential soft skills training.
This helps your organization meet mandatory requirements and develop future-ready skills.
Lastly, Leapsome AI assists in creating effective courses with data-backed suggestions and insightful questions.
This ensures your employees retain what they learn and apply it effectively.
By integrating these features into your HR practices, you can build a more skilled, compliant, and engaged workforce. Regularly updating learning paths and offering new courses will help maintain a culture of continuous learning and development.
#5. Feedback & Praise
The Feedback and Praise feature in Leapsome is designed to foster a culture of rapid development and appreciation within your organization.
This tool allows you to provide meaningful feedback and share praise instantly, making it easy to support and recognize your colleagues.
Key Aspects:
Instant Feedback:
Share valuable feedback with colleagues to help them grow and improve their performance.
Feedback can be open-ended or based on predefined competencies and company values.
No need to wait for formal review cycles; feedback can be exchanged anytime.
Private Feedback:
Share valuable feedback with colleagues to help them grow and improve their performance.
Feedback can be open-ended or based on predefined competencies and company values.
Public Praise:
Celebrate wins and recognize great work by sending public praise.
Praise is visible to the entire organization and integrates with Slack or Microsoft Teams.
Praise Wall:
A dedicated space to showcase public praise, encouraging a culture of appreciation.
Employee achievements get the visibility they deserve.
Continuous Development:
Integrated with 1:1 meetings and reviews, allowing managers to access past feedback and stay focused on employee development.
Using Leapsome's Feedback and Praise feature, I found the process of sharing and receiving feedback straightforward.
The instant feedback option made the interactions timely and relevant. Public praise provided a way to acknowledge accomplishments visibly.
The integration with tools like Slack added convenience to the overall experience.
#6. 1:1s & Team Meetings (Free)
Leapsome’s "1:1s & Team Meetings" feature helps you have effective and productive meetings. This free tool streamlines creating agendas, aligning action plans, and ensuring accountability.
Key Aspects:
Collaborative Agendas:
Create clear agendas with templates or build your own.
Participants can add talking points.
Get the latest agenda via email, Slack, or Teams.
Internal and External Attendees:
Easily align with internal teams or external collaborators.
Add as many attendees as needed for effective project work.
Action Items & Next Steps:
Capture decisions in one place and assign task owners.
Ensure transparency with a complete history of meeting notes and action items.
Calendar Integration:
Access meetings and talking points in Google Calendar, Outlook, and more.
Support for All Meeting Formats:
Manage various types of meetings, from 1:1s to company all-hands.
Slack Integration:
Add talking points directly from Slack and receive meeting notifications.
Using Leapsome’s "1:1s & Team Meetings" feature, I found it easy to organize and run meetings.
The collaborative agendas and action item tracking helped keep everyone on the same page. Integration with calendars and Slack made it convenient to stay updated and ensure nothing was missed.
This feature is ideal for teams looking to streamline their meeting processes.
#7. Competency Framework:
Leapsome's Competency Framework feature helps you define and measure the skills needed for your company's growth. This tool is designed to support performance reviews, 360-degree feedback, and instant feedback.
Key Aspects:
Team or Company Skills:
Create a customizable competency framework.
Apply skills to the entire company or specific teams based on their needs.
Feedback & Comments:
Define the requirements for each skill level.
Visualize development needs and set clear expectations for employees.
Integration with Feedback and Reviews:
Facilitate instant feedback related to the competency framework.
Use the framework to ask relevant questions during performance reviews.
Development Goals:
Assign skills to specific development goals.
Help employees set and achieve career development targets.
Actionable Feedback:some text
Tie feedback to specific skills, making it structured and actionable.
Using the Competency Framework in Leapsome, I found it straightforward to define and track the skills needed for different roles.
It made performance reviews more structured and feedback more actionable.
The ability to customize the framework for different teams ensured that the specific needs of each group were met.
This feature ideally fits into an organization looking to systematically develop its employees' skills and career growth.
#8. Compensation
Leapsome’s "Compensation & Promotion" feature helps you build trust and increase retention by ensuring fair and transparent processes.
Key Aspects:
Save Time & Effort:
Set up scalable, streamlined processes using reusable templates and automated workflows.
Reduce manual work and utilize core performance data to identify promotion-ready talent.
Retention & Engagement:
Boost employee retention and engagement by providing fair and consistent compensation and promotion workflows.
Integrate insights from modules like Review, Goals, and Learning to enrich promotion data.
Built-In Templates:
Use flexible templates or create custom ones to match your organization’s processes.
Analytics & Dashboards:
Track employee career advancement and engage stakeholders in decision-making.
People Decisions:
Help managers make informed compensation and promotion decisions with relevant performance data.
Automated recommendations based on the rules you set.
Track & Collaborate:
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Collaborate with key stakeholders using relevant data.
Design the workflow that works best for you and track progress with analytics and dashboards.
#9. Leapsome AI:
Leapsome AI is designed to help you drive people development, build a strong feedback culture, and turn data into action. Here's how it works and fits into your workflow:
Actionable Insights: Leapsome AI-powered surveys analyze responses swiftly, extracting key themes and feedback. You get actionable recommendations, making it easy to turn feedback into meaningful initiatives.
Efficient OKRs & Goals: AI simplifies the creation of OKRs and development goals. With minimal input, you can generate impactful key results and initiatives, aligning your team quickly and efficiently.
Constructive Feedback Summaries: Ensure your feedback and performance reviews are actionable and meaningful. Leapsome AI helps you transform bullet points into constructive comments, enriching your feedback with recommended initiatives.
Fast-Track Competency Frameworks: Save time and energy by generating a complete competency matrix with just three inputs. This feature is ideal for resource-constrained people ops teams or those new to development frameworks.
Leapsome AI helps you understand team sentiment, develop and retain top talent, and automate manual processes, fostering a robust feedback culture and setting meaningful goals.
Leapsome Integration: What tools does it integrate with?
Leapsome integration makes work more efficient. It connects seamlessly with various tools.
Leapsome integrates with HRIS systems like Personio and BambooHR, simplifying user provisioning.
You can also integrate with Azure Active Directory for SCIM, making user management straightforward.
Single Sign-On (SSO) is supported, working with:
Microsoft Azure AD
Okta
Google Workspace
OneLogin
Alt-text: Setting up SSO with Azure AD
Calendars are easy to connect. Leapsome integrates with:
Google Calendar
Outlook Calendar
Apple Calendar
For communication, Leapsome works well with:
Microsoft Teams
Slack
Leapsome supports JIRA integration for task management, keeping everything organized.
Integrations are user-friendly, just follow the steps in Leapsome. It’s like adding new tools to your toolkit.
Leapsome Pricing Explained
So, let’s talk about Leapsome’s pricing. While the structure is flexible, it can be a bit convoluted. You can purchase modules individually or in combination, which is great in theory, but it can get expensive quickly, especially for smaller companies or those with limited budgets.
Sure, there are discounts for multi-module purchases and larger user volumes, but these aren’t always straightforward to access or calculate.
For example:
Performance and 360° Reviews: Includes flexible templates, review automation, cross-cycle analytics, and external reviewer capability.
Goals: Covers individual, team, and company OKRs, automatic progress tracking, powerful analytics, goal tree, and Jira integration. However, these features, while comprehensive, can feel overwhelming and are not always intuitive to use.
Surveys: Features a science-backed question library, DEI analytics, onboarding/offboarding surveys, and turnover prediction.
Compensation: Includes compensation reviews, promotion reviews, budget management, and pay gap analytics. Though valuable, this might be overkill for smaller teams or less complex organizational structures.
Then, there are the always included modules:
Competency Framework: Customizable competencies linked to reviews and goals.
Instant Feedback: Anonymous suggestion box, feedback leaderboards, and public praise.
Meetings: Team meetings, calendar integrations, reusable agenda templates, and action item assignments. These are useful but not groundbreaking.
Pricing Examples:
Modular Pricing on GetApp: Starts from $8.00/month per user (billed annually). This can quickly add up.
Cloud Pricing on TrustRadius: $6 per month. This is indicative and may not reflect actual costs once all necessary modules are included.
To get a precise quote, you’d need to contact Leapsome’s sales team directly, which can be a time-consuming and opaque process.
What is the Value for Money for Leapsome?
Leapsome offers a broad range of features, but whether it delivers value for money is debatable. The modular approach means you can theoretically pay only for what you need, but the cost of essential modules can escalate quickly.
While the platform integrates multiple tools into one, reducing the need for separate software, this integration comes at a significant cost.
Evaluation:
The platform's features are comprehensive, but the high price may not justify the cost for smaller organizations.
Essential modules like the Competency Framework and Instant Feedback are included, but the overall cost still feels steep for what you get.
What are Leapsome’s Customer Support Options?
Leapsome’s customer support is adequate but not exceptional. According to a Leapsome review, the customer support team is responsive and helpful.
Dedicated customer support is only available for contracts of €6,000 (or US$6,000) or more annually, which can be prohibitive for smaller companies.
The standard support includes email and chat, along with a help center, but it may not be enough for more complex issues or urgent needs.
Customer Support Details:
Multilingual Platform: Available in 13 languages. This is a positive, but basic expectation for modern software.
Certifications: ISO 27001 certified and GDPR compliant. Standard for enterprise software.
Integrations: SSO, encryption, and seamless integrations with other tools. Necessary but not unique.
Free Trial: A 14-day free trial is available, but it may not be sufficient to fully explore and evaluate the platform’s extensive features.
You can also learn more about Leapsome through two options: a personalized demo call with a product expert or a quick 5-minute tour (which is essentially a self-guided demo).
How much does Leapsome cost?
You’ll need to contact sales for a customized quote, which can be an opaque and cumbersome process. Example pricing starts at $8.00/month per user, with potential discounts that are not straightforward to calculate.
Does Leapsome Protect Your Data?
Leapsome takes your data security seriously. Here's how they ensure your information is safe:
ISO 27001 Certified: Compliant with top security standards.
Hosting: Uses AWS in Europe, ensuring high security and reliable backups.
Subcontractors: Partners with certified companies like MongoDB, Zendesk, Twilio, and Mailchimp.
Data Transfers: Complies with GDPR for data transfers outside the EU/EEA.
Passwords: Encrypted and never stored in plain text; supports secure SSO options.
Cookies and Tokens: Uses secure cookies and tokens without storing sensitive information.
Data Encryption: SSL-encrypted communication and AES-256 encrypted data at rest.
Secure Frameworks: Protects against common threats with secure software libraries.
Access Restrictions: Implements strict access controls and role-based permissions.
Internal Security: Regular security briefings and encrypted hard drives.
Disaster Recovery: Distributed servers with continuous backups.
Monitoring: Close system monitoring for quick issue resolution.
User Reports: Encourages reporting bugs or security threats for immediate attention.
Full Disclosure: Commits to transparency in case of serious security issues.
If you have questions or concerns, you can contact Leapsome directly.
Leapsome Review: Is It Worth It for Your Employee Engagement Needs?
Leapsome offers comprehensive tools for HR. It combines performance reviews, goal setting, and engagement surveys. This makes it versatile for managing employee engagement.
The question is, "Is Leapsome worth it?" Let's find out.
Leapsome integrates various features into one platform. This all-in-one approach can be very convenient for HRs.
However, there are some drawbacks. Navigation challenges and a steep learning curve can be problematic. Some users find it hard to navigate through specific sections.
Feedback visibility issues can also frustrate users. Knowing who can see the feedback can be unclear.
Learning to use Leapsome takes time. This can be daunting for HR teams, especially those with limited time.
User interface problems add to the complexity. Certain UI elements can be confusing or hard to use.
If you're looking for a simpler alternative, consider Wrenly. Wrenly is designed for daily employee feedback and anonymous surveys.
It integrates seamlessly with Slack and Microsoft Teams. This makes it easy to use with the tools you already have.
Wrenly focuses on easy day-to-day employee engagement. You don't need to spend a lot of time learning complex tools.
With Wrenly, you can understand employee needs better. You spend less time learning the tool and more on actual engagement.
For straightforward and effective employee engagement, Wrenly is a great choice. It helps you engage with employees without the hassle of complex features.
Wrenly: Best Leapsome Alternative For Daily Employee Engagement Needs
Let me tell you why Wrenly is a better alternative to Leapsome for daily employee engagement needs.
Wrenly simplifies daily engagement. It offers intuitive, in-the-moment feedback, making communication seamless.
Your employees can share their thoughts anytime, and you can respond privately or publicly. This fosters open dialogue and trust.
Wrenly's AI algorithms generate a comprehensive health score from real-time feedback. This gives you a clear, actionable overview of your company's cultural well-being.
Key Features of Wrenly:
In-the-Moment Feedback: Your employees can share their thoughts anytime, ensuring you always have a pulse on the organization's climate.
AI Health Score: Real-time feedback analysis generates a comprehensive health score, helping you understand your company culture.
Survey Analysis: Wrenly's AI digs deeper into survey responses, identifying the root causes of employee dissatisfaction.
Anonymous Feedback: Allows everyone to share their thoughts or concerns without revealing their identity, ensuring all voices are heard.
Anonymous feedback ensures everyone can share their concerns comfortably. This is beneficial for those who may feel uncomfortable sharing openly.
Wrenly also encourages peer recognition and rewards, fostering a positive and supportive work environment. Unlike Leapsome, which primarily focuses on structured reviews and surveys.
Seamless Integration:
Slack and Microsoft Teams Integration: Wrenly integrates effortlessly with Slack and Microsoft Teams, making it easy for you to manage employee engagement using tools you're already familiar with.
Suggestion Box: Promotes open communication and trust. Your employees can share their ideas and concerns anonymously, enhancing the scope of feedback collected.
Two-Way Anonymous Communication: Allows you to follow up on specific feedback, enabling deeper insights and meaningful discussions.
You spend less time learning the tool and more time engaging with employees. This is a significant advantage over Leapsome, which can be overwhelming with its many features and steep learning curve.
Watch this video and see for yourself how easy it is to use.
Why Choose Wrenly Over Leapsome:
Ease of Use: Wrenly's user-friendly interface ensures a smooth experience for HR teams, unlike Leapsome's complex navigation.
Focus on Engagement: Wrenly focuses on daily employee engagement, making it more practical for ongoing feedback and communication.
Comprehensive Feedback: Wrenly's AI-driven insights provide actionable data for improving company culture.
Watch this video on how to use AI insights and become a trusted executive advisor.
Wrenly Pricing:
Free Forever: $0 per month
3 surveys, 5 feedbacks, 10 recognitions per month. Ideal for small teams looking to improve their feedback culture without any upfront costs.
Standard: $4 per user/month (billed annually)
Includes everything for Free, but with unlimited usage. Features Wrenly AI Assistant, AI Health Score Report, and Public Feedback Moderation.
Enterprise: Custom quote
Includes everything in Standard, plus advanced features. Offers Demographic Filters, All Data Exports, Priority Support, Launch & Rollout Strategy, and a Dedicated Success Manager.
In contrast, Leapsome offers a comprehensive set of features, but its complexity can be daunting. Navigation challenges, feedback visibility issues, and a steep learning curve are common complaints among users.
For straightforward, effective employee engagement, Wrenly is a top Leapsome alternative.
Look at what Stuart, CFO of a mid-sized company has to say in his review:
It helps you understand and improve company culture effortlessly, without the hassle of managing a complex tool.
Choose Wrenly to focus on what truly matters – engaging with your employees and fostering a positive work environment.
In this leapsome review, I think you now know which platform is right for your team.
Still unsure? Let's make it clearer.
Take the Wrenly Challenge!
Answer these quick questions to see if Wrenly is your perfect match:
Do you want an easy-to-use tool for daily employee engagement? (Yes/No)
Do you need real-time, anonymous feedback from your team? (Yes/No)
Is a positive, supportive work culture important to you? (Yes/No)
If you answered YES to most of these questions, Wrenly is your HERO!
Wrenly's simplicity and focus on daily engagement make it a standout choice. You'll spend less time navigating complex features and more time truly connecting with your team.
Sign up for your free trial today and experience the Wrenly difference! See how effortless employee engagement can transform your workplace.
Ali is a co-founder of Wrenly known for his innovative thinking and exceptional drive to create value for every Wrenly customer. His dedication, mentorship, and leadership skills have not only shaped various careers but have also made him an invaluable asset to the Wrenly team.
Here’s how you can get employee engagement insights, on autopilot:
🔍 Check out this sample report (built with AI) to see how people team leaders are automating their insights. 🔍
💪 Request a free culture evaluation report (consultants usually charge $20-30K for this but we’re doing it for $0). Use it to build your company health score, and understand your culture's strengths, weaknesses and how this influences your bottom line…
Measure engagement, strengthen bonds & make smarter changes.